Effective Date: September 4, 2025
Contact Email: support@transl8buds.com

At Transl8Buds, your privacy matters. We built our AI translator earbuds to connect people, not to compromise their personal data. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights you have over your personal data. By visiting transl8buds.com or purchasing our products, you agree to the practices described here.

1. Information We Collect

We collect personal and non-personal information to process your orders, deliver products, improve our services, and provide support.

A. Personal Information

When you place an order or contact us, we may collect:

  • Name and contact details (email, phone number, shipping address)

  • Billing and payment details (processed securely by third-party providers, not stored by us)

  • Account details if you create one (username, password, preferences)

B. Device and Usage Data

When you visit our site, we may automatically collect:

  • IP address and device identifiers

  • Browser type, operating system, and referral source

  • Pages visited, time spent, and interactions with our website

C. Communication Data

If you email support@transl8buds.com, we keep a record of your inquiry and our response to serve you better.

D. Earbuds and App Usage Data

If you use Transl8Buds with our mobile app, we may collect anonymized data such as language settings, error reports, and update logs to improve translation accuracy and product reliability.

2. How We Use Your Information

We use your data responsibly and only for legitimate purposes, including:

  • Processing and fulfilling your orders

  • Providing customer support and product updates

  • Improving website performance and user experience

  • Detecting and preventing fraud or unauthorized activity

  • Complying with legal obligations

We do not sell or rent your personal information to advertisers or unrelated third parties.

3. Cookies and Tracking Technologies

Like most websites, we use cookies and similar technologies to personalize your browsing experience. Cookies help us remember your preferences, improve site speed, and analyze traffic patterns.

You can adjust your browser settings to refuse cookies, but some features of our website may not function properly if you do.

4. Payment Security

All payments made on transl8buds.com are processed through secure third-party providers using encryption protocols such as SSL/TLS. We never store your credit card details on our servers.

5. Sharing of Information

We only share your data with trusted third parties when necessary:

  • Payment Processors (to handle secure transactions)

  • Shipping Partners (to deliver your order)

  • IT Service Providers (for website hosting, cloud storage, analytics)

  • Legal Authorities (only if required by law or to protect our rights)

All third parties we work with are bound by strict data protection agreements.

6. Data Retention

We keep your personal information only as long as necessary for the purposes outlined in this policy. Once data is no longer needed, it is securely deleted or anonymized.

For example:

  • Order details are kept for tax and accounting compliance.

  • Support requests may be retained for training and service improvement.

7. Your Rights

Depending on your location, you may have the following rights under GDPR (EU) or CCPA (California):

  • Access: Request a copy of the data we hold about you.

  • Correction: Ask us to update or fix inaccuracies.

  • Deletion: Request that we delete your personal data (unless we are legally required to keep it).

  • Opt-Out: Decline marketing communications at any time by clicking "unsubscribe" or emailing us.

  • Data Portability: Request a copy of your data in a portable format.

  • Non-Discrimination: We will never deny services, charge higher prices, or provide lower quality based on your privacy choices.

To exercise any of these rights, contact us at support@transl8buds.com.

8. Children’s Privacy

Transl8Buds does not knowingly collect information from anyone under the age of 13 (or 16 where local law applies). If we discover such data, we delete it immediately.

9. International Data Transfers

Our services may involve transferring your information outside your country of residence, including to servers located in the United States or Europe. We ensure such transfers comply with international data protection standards.

10. Data Security

We use a combination of technical, administrative, and physical safeguards to protect your personal data. These include:

  • Encryption of sensitive information during transmission

  • Firewalls and intrusion detection systems

  • Restricted access to personal data on a need-to-know basis

  • Regular security audits

However, no method of electronic transmission is 100% secure. While we do our best to protect your data, we cannot guarantee absolute security.

11. Marketing Communications

If you opt in, we may send promotional emails about new products, offers, or updates. You can unsubscribe at any time by following the link in the email or contacting us directly.

12. Third-Party Links

Our website may contain links to external sites we do not operate. We are not responsible for the privacy practices of those sites. We encourage you to review their policies before sharing your data.

13. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will always include the "Effective Date" at the top.

14. How to Contact Us

For questions, requests, or concerns about this Privacy Policy, reach out to us at:

Transl8Buds
Email: support@transl8buds.com
Website: www.transl8buds.com

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